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CAREERS
PROCESS DEVELOPMENT
The Process Development team helps give structure to Rocket Station’s many systems and foundations. These are detail-oriented, highly organized, and analytical individuals whose main responsibility is to understand clients’ businesses, create effective business workflows and process documents based on their needs and expectations. These individuals are also highly skilled in developing and maintaining professional relationships between clients of Rocket Station.
PROCESS COORDINATOR
PROCESS DEVELOPMENT
KEY ROLE
The Process Coordinator is responsible for providing support to the Process Development team in understanding clients’ businesses, creating effective business workflows and process documents based on their needs and expectations.
RESPONSIBILITIES
Review the VA task list and help create the process map and documents used by other departments to ensure successful VA and Client partnerships.
Assist Process Developers in identifying improvements that can be implemented with their current processes while creating an effective plan through the assistance of our Client-VA pairs.
Create trackers or templates based on the determined tasks that our VAs can accomplish during process mapping calls.
Complete process flows and documents for clients that will be endorsed to the Operations Team.
Review data and proactively look for trends that could lead to process improvements, behavioral trends, operational improvements and efficiencies.
Maintain confidentiality of client and company data without exception.
Research on a system/tool’s interface, functions, and features to help create a master file document
Facilitate communication and interaction between other team members, departments, or different providers’ Customer Support
Coordinate with the Process Developers regarding the completed process documents for review.
Coordinate with the CS Support of different providers to check the process or function of a tool/ system.
Coordinate with the Operations Team regarding the completion of process materials of clients that will be endorsed to their team.
QUALIFICATIONS
Excellent communications skills (written and verbal)
Ability to manage and organize data
Detail-oriented
Technically oriented person
Able to adapt and learn new systems and tools
Proactive and self-reliant
SYSTEM REQUIREMENTS
Computer Processor: at least i3 (for both primary and back-up computers)
Computer Memory/RAM: at least 8.00 GB (for both primary and back-up computers)
Computer Operating System: at least Windows 7 64-bit
Internet Speed
Primary Connection: running on a 10 Mbps wired plan (above 10mbps preferred)
Back-up Connection: running at least 10 Mbps
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ABOUT US
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ABOUT THE COMPANY
We are a leading business process outsourcing provider for innovative companies. We hire and train top virtual teams to help our clients launch an efficient, scalable & profitable business with an ultimate focus and goal to deliver a world-class customer experience.