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PROCESS DEVELOPMENT
The Process Development team helps give structure to Rocket Station’s many systems and foundations. These are detail-oriented, highly organized, and analytical individuals whose main responsibility is to understand clients’ businesses, create effective business workflows and process documents based on their needs and expectations. These individuals are also highly skilled in developing and maintaining professional relationships between clients of Rocket Station.
Process Development Admin Specialist
PROCESS DEVELOPMENT
KEY ROLE
The Process Development Admin Specialist is responsible for supporting the Process Development team in Calendar management, file management, email correspondence, coordination, and communication with clients and other departments, to track the progress of process documents.
RESPONSIBILITIES
Send email reminders to confirm the process discussion calls scheduled for the day
Follow up clients with missing credentials and process documents/feedback through calls and emails
Track client interview date, and VA start date and send reminders to Process Developers for every client assigned them
Confirm the progress of each client if timelines are met by tracking dates and work completion
Follow up with Process Developers and Process Coordinators for any deadlines and overdue tasks
Check if the client folders and checklists are complete. Follow up with the Business Development team for any missing items two days before the process call with the client.
Post updates on the Operations and Placement Communication chat rooms
Track and assign clients and process call schedules based on the Senior Process Developer or Head of Process Development’s recommendation
Maintain confidentiality of client and company data without exception
Research on a system/tool’s interface, functions, and features to help create a master file document
Provide reports to the Head of Process Development regarding the team’s productivity
Process Mapping and Discussion Calls Completed
Client Endorsements to Placements
Client Endorsements to Operations
Completed and quality-checked process documents
Team scorecard and call quality results
Perform assigned tasks requested by the Senior Process Developer and Head of Process Development
QUALIFICATIONS
Excellent communications skills (written and verbal)
Ability to manage and organize data
Detail-oriented
Proactive and self-reliant
Experience with Project Management or Executive Assistant work is a plus
SYSTEM REQUIREMENTS
Computer Processor: at least i3 (for both primary and back-up computers)
Computer Memory/RAM: at least 8.00 GB (for both primary and back-up computers)
Computer Operating System: at least Windows 7 64-bit
Internet Speed
Primary Connection: running on a 10 Mbps wired plan (above 10mbps preferred)
Back-up Connection: running at least 10 Mbps
PROCESS COORDINATOR
PROCESS DEVELOPMENT
KEY ROLE
The Process Coordinator is responsible for providing support to the Process Development team in understanding clients’ businesses, creating effective business workflows and process documents based on their needs and expectations.
RESPONSIBILITIES
Review the VA task list and help create the process map and documents used by other departments to ensure successful VA and Client partnerships.
Assist Process Developers in identifying improvements that can be implemented with their current processes while creating an effective plan through the assistance of our Client-VA pairs.
Create trackers or templates based on the determined tasks that our VAs can accomplish during process mapping calls.
Complete process flows and documents for clients that will be endorsed to the Operations Team.
Review data and proactively look for trends that could lead to process improvements, behavioral trends, operational improvements and efficiencies.
Maintain confidentiality of client and company data without exception.
Research on a system/tool’s interface, functions, and features to help create a master file document
Facilitate communication and interaction between other team members, departments, or different providers’ Customer Support
Coordinate with the Process Developers regarding the completed process documents for review.
Coordinate with the CS Support of different providers to check the process or function of a tool/ system.
Coordinate with the Operations Team regarding the completion of process materials of clients that will be endorsed to their team.
QUALIFICATIONS
Excellent communications skills (written and verbal)
Ability to manage and organize data
Detail-oriented
Technically oriented person
Able to adapt and learn new systems and tools
Proactive and self-reliant
SYSTEM REQUIREMENTS
Computer Processor: at least i3 (for both primary and back-up computers)
Computer Memory/RAM: at least 8.00 GB (for both primary and back-up computers)
Computer Operating System: at least Windows 7 64-bit
Internet Speed
Primary Connection: running on a 10 Mbps wired plan (above 10mbps preferred)
Back-up Connection: running at least 10 Mbps
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ABOUT THE COMPANY
We are a leading business process outsourcing provider for innovative companies. We hire and train top virtual teams to help our clients launch an efficient, scalable & profitable business with an ultimate focus and goal to deliver a world-class customer experience.