CAREERS

PROCESS DEVELOPMENT

The Process Development team helps give structure to Rocket Station’s many systems and foundations. These are detail-oriented, highly organized, and analytical individuals whose main responsibility is to understand clients’ businesses, create effective business workflows and process documents based on their needs and expectations. These individuals are also highly skilled in developing and maintaining professional relationships between clients of Rocket Station.

  • PROCESS DEVELOPMENT ADMIN SPECIALIST
  • PROCESS COORDINATOR
PROCESS DEVELOPMENT ADMIN SPECIALIST

Process Development Admin Specialist

PROCESS DEVELOPMENT

KEY ROLE

The Process Development Admin Specialist is responsible for supporting the Process Development team in Calendar management, file management, email correspondence, coordination, and communication with clients and other departments, to track the progress of process documents.

RESPONSIBILITIES

Send email reminders to confirm the process discussion calls scheduled for the day

Follow up clients with missing credentials and process documents/feedback through calls and emails

Track client interview date, and VA start date and send reminders to Process Developers for every client assigned them

Confirm the progress of each client if timelines are met by tracking dates and work completion

Follow up with Process Developers and Process Coordinators for any deadlines and overdue tasks

Check if the client folders and checklists are complete. Follow up with the Business Development team for any missing items two days before the process call with the client.

Post updates on the Operations and Placement Communication chat rooms

Track and assign clients and process call schedules based on the Senior Process Developer or Head of Process Development’s recommendation

Maintain confidentiality of client and company data without exception

Research on a system/tool’s interface, functions, and features to help create a master file document

Provide reports to the Head of Process Development regarding the team’s productivity

Process Mapping and Discussion Calls Completed

Client Endorsements to Placements

Client Endorsements to Operations

Completed and quality-checked process documents

Team scorecard and call quality results

Perform assigned tasks requested by the Senior Process Developer and Head of Process Development

QUALIFICATIONS

Excellent communications skills (written and verbal)

Ability to manage and organize data

Detail-oriented

Proactive and self-reliant

Experience with Project Management or Executive Assistant work is a plus

SYSTEM REQUIREMENTS

Computer Processor: at least i3 (for both primary and back-up computers)

Computer Memory/RAM: at least 8.00 GB (for both primary and back-up computers)

Computer Operating System: at least Windows 7 64-bit

Internet Speed

Primary Connection: running on a 10 Mbps wired plan (above 10mbps preferred)

Back-up Connection: running at least 10 Mbps

PROCESS COORDINATOR

PROCESS COORDINATOR

PROCESS DEVELOPMENT

KEY ROLE

The Process Coordinator is responsible for providing support to the Process Development team in understanding clients’ businesses, creating effective business workflows and process documents based on their needs and expectations.

RESPONSIBILITIES

Review the VA task list and help create the process map and documents used by other departments to ensure successful VA and Client partnerships.

Assist Process Developers in identifying improvements that can be implemented with their current processes while creating an effective plan through the assistance of our Client-VA pairs.

Create trackers or templates based on the determined tasks that our VAs can accomplish during process mapping calls.

Complete process flows and documents for clients that will be endorsed to the Operations Team.

Review data and proactively look for trends that could lead to process improvements, behavioral trends, operational improvements and efficiencies.

Maintain confidentiality of client and company data without exception.

Research on a system/tool’s interface, functions, and features to help create a master file document

Facilitate communication and interaction between other team members, departments, or different providers’ Customer Support

Coordinate with the Process Developers regarding the completed process documents for review.

Coordinate with the CS Support of different providers to check the process or function of a tool/ system.

Coordinate with the Operations Team regarding the completion of process materials of clients that will be endorsed to their team.

QUALIFICATIONS

Excellent communications skills (written and verbal)

Ability to manage and organize data

Detail-oriented

Technically oriented person

Able to adapt and learn new systems and tools

Proactive and self-reliant

SYSTEM REQUIREMENTS

Computer Processor: at least i3 (for both primary and back-up computers)

Computer Memory/RAM: at least 8.00 GB (for both primary and back-up computers)

Computer Operating System: at least Windows 7 64-bit

Internet Speed

Primary Connection: running on a 10 Mbps wired plan (above 10mbps preferred)

Back-up Connection: running at least 10 Mbps

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ABOUT THE COMPANY

We are a leading business process outsourcing provider for innovative companies. We hire and train top virtual teams to help our clients launch an efficient, scalable & profitable business with an ultimate focus and goal to deliver a world-class customer experience.

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SUBSCRIBE TO KEEP UP WITH OUR STORIES!

THEY’RE INTERESTING, WE PROMISE

SUBSCRIBE TO KEEP UP WITH OUR STORIES!

THEY'RE INTERESTING, WE PROMISE