ALL OPEN POSITIONS
CAREERS
TRAINING
The world of the training department is one of, if not the most crucial department because their main function is building, developing, and growing further our virtual assistants (VAs). Populated by the most tenured, experienced, and highly skilled remote process professionals, the training team is built to guide people into their peak potential as VAs in Rocket Station.
COMMUNICATION SKILLS TRAINER
TRAINING
KEY ROLE
The Communication Skills Trainers are primarily responsible for facilitating communication skills training for newly hired virtual assistants. They will also collaborate with the recruitment team to ensure that the communication skills standards are also enforced during the hiring process and that the recruiters are calibrated. Additionally, they will help the Training Development Team with designing, developing, and maintaining training materials for communication skills. Training materials include modules, presentations, videos, exercises, process documents, and assessments.
RESPONSIBILITIES
Facilitate communication skills training for new hires
Train new hires to speak in an American accent
Improve their grammar
Enhance their fluency
Assess the communication skills of new hires before endorsing them to the next phase of onboarding
Assist recruitment with enforcing communication skills standards for screening applicant
Serve as the conduit between the recruitment and training departments to ensure the consistency of standards through calibration sessions
Collaborate with the training development team to design and create communication skills training materials
Conduct training needs analysis as needed
Collaborate with other internal departments to address learning needs related to communication skills
Uphold the company’s culture and serve as role model to new hires by embodying the company’s core values
QUALIFICATIONS
Excellent communication and facilitation skills
Able to converse and facilitate fluently with an “Americanized accent”
Highly knowledgeable in grammar fundamentals
A minimum of 1 year of experience in the training environment
A minimum of 2 years working in a call center or VA environment
High attention to detail
Tech-savvy, with required knowledge on basic microsoft and google software/apps
Basic knowledge of teaching methodologies and adult learning theories is an advantage
SYSTEM REQUIREMENTS
Computer Processor: at least i3 (for both primary and back-up computers)
Computer Memory/RAM: at least 8.00 GB (for both primary and back-up computers)
Computer Operating System: at least Windows 7 64-bit
Internet Speed
Primary Connection: running on a 10 Mbps wired plan (above 10mbps preferred)
Back-up Connection: running at least 10 Mbps
Are you ready to join our team?
SUBSCRIBE NOW
Get the latest news from Rocket Station
ABOUT US
CAREERS
NEWSROOM
COMMUNITY
ABOUT THE COMPANY
We are leading business process outsourcing provider for innovative companies. We hire and train top talent to help our clients launch and efficient, scalable & profitable business with an ultimate focus and goal to deliver a world-class customer experience,
SUBSCRIBE TO KEEP UP WITH OUR STORIES!
THEY’RE INTERESTING, WE PROMISE
SUBSCRIBE TO KEEP UP WITH OUR STORIES!
THEY’RE INTERESTING, WE PROMISE
SUBSCRIBE TO KEEP UP WITH OUR STORIES!
THEY'RE INTERESTING, WE PROMISE