CAREERS

TRAINING

The world of the training department is one of, if not the most crucial department because their main function is building, developing, and growing further our virtual assistants (VAs). Populated by the most tenured, experienced, and highly skilled remote process professionals, the training team is built to guide people into their peak potential as VAs in Rocket Station.

  • COMMUNNICATION SKILLS TRAINER
COMMUNNICATION SKILLS TRAINER

COMMUNICATION SKILLS TRAINER

TRAINING

KEY ROLE

The Communication Skills Trainers are primarily responsible for facilitating communication skills training for newly hired virtual assistants.  They will also collaborate with the recruitment team to ensure that the communication skills standards are also enforced during the hiring process and that the recruiters are calibrated. Additionally, they will help the Training Development Team with designing, developing, and maintaining training materials for communication skills. Training materials include modules, presentations, videos, exercises, process documents, and assessments.

RESPONSIBILITIES

Facilitate communication skills training for new hires

Train new hires to speak in an American accent

Improve their grammar

Enhance their fluency

Assess the communication skills of new hires before endorsing them to the next phase of onboarding

Assist recruitment with enforcing communication skills standards for screening applicant

Serve as the conduit between the recruitment and training departments to ensure the consistency of standards through calibration sessions

Collaborate with the training development team to design and create communication skills training materials

Conduct training needs analysis as needed

Collaborate with other internal departments to address  learning needs related to communication skills

Uphold the company’s culture and serve as role model to new hires by embodying the company’s core values

QUALIFICATIONS

Excellent communication and facilitation skills

Able to converse and facilitate fluently with an “Americanized accent”

Highly knowledgeable in grammar fundamentals

A minimum of 1 year of experience in the training environment

A minimum of 2 years working in a call center or VA environment

High attention to detail

Tech-savvy, with required knowledge on basic microsoft and google software/apps

Basic knowledge of teaching methodologies and adult learning theories is an advantage

SYSTEM REQUIREMENTS

Computer Processor: at least i3 (for both primary and back-up computers)

Computer Memory/RAM: at least 8.00 GB (for both primary and back-up computers)

Computer Operating System: at least Windows 7 64-bit

Internet Speed

Primary Connection: running on a 10 Mbps wired plan (above 10mbps preferred)

Back-up Connection: running at least 10 Mbps

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ABOUT THE COMPANY

We are leading business process outsourcing provider for innovative companies. We hire and train top talent to help our clients launch and efficient, scalable & profitable business with an ultimate focus and goal to deliver a world-class customer experience,

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THEY’RE INTERESTING, WE PROMISE

SUBSCRIBE TO KEEP UP WITH OUR STORIES!

THEY'RE INTERESTING, WE PROMISE