ALL OPEN POSITIONS
CAREERS
TRAINING
The world of the training department is one of, if not the most crucial department because their main function is building, developing, and growing further our virtual assistants (VAs). Populated by the most tenured, experienced, and highly skilled remote process professionals, the training team is built to guide people into their peak potential as VAs in Rocket Station.
TRAINING DEVELOPERS
TRAINING
KEY ROLE
The Training Developer designs and creates instructional materials for New Hire Training and Client-specific Upskill Training curriculums. He or she conducts training needs analysis, develops training programs and materials to ensure that all training objectives are accomplished, and performance gaps are addressed. Training materials include modules, presentations, videos, exercises, process documents, and assessments.
RESPONSIBILITIES
Identify and analyze performance and behavior gaps, more specifically:
Conduct research to identify gaps in performance and behavior based on business goals.
Work with the other stakeholders and identify the target audience’s learning needs.
Escalate performance and quality deficiencies to Training Development Lead.
Design strategic learning solutions to meet business needs such as:
Design course curriculum to meet learning needs based on business goals.
Define training objectives for each material and determine appropriate training methods to ensure efficiency of training materials to produce high quality Virtual Assistants.
Develop an instructional strategy and curriculum to include measurable learning objectives that support learning tasks.
Develop learning programs, modules, presentations, activities, and tests such as:
Create engaging learning activities and compelling course content that enhances retention and transfer.
Develop effective and targeted certification requirements and evaluation methods
Design and develop creative and interactive instructor-led training and e-learning that is highly effective and professional.
Create process documents for supported business processes
Implement training programs and certify delivery trainers to ensure consistency
Facilitate initial training for new training programs and ensure training objectives are met and recommended methods are observed.
Conduct Train-the-trainer sessions as needed and certify the trainers when applicable
Evaluate and improve programs and materials such as:
Maintain, modify and improve existing course materials based on trainer, trainee and manager feedback
Gather up-to-date information and integrate feedback into the best practices.
Attend staff meetings, inter-departmental meetings, and client meetings when needed
Maintain project documentation and material folders.
Participate in the continuous innovation and creation of new training metrics to support operational business goals.
Provide support to trainers as needed.
QUALIFICATIONS
At least 2 years of experience as a Trainer in a BPO company is preferred
Has excellent English grammar and sentence construction.
Is highly proficient with MS PowerPoint
Is analytical and able to identify and analyze performance and behavior gaps.
Is very comfortable with exploring and testing new technologies and tools to aid in learning
Is able to write instructional text and multimedia scripts.
Having working experience with instructional design and training curriculum/module creation is preferred.
Having experience with facilitating training on communication skills, attitude, and leadership & organizational development topics are an advantage.
Having experience in managing a Learning Management System is an advantage.
Having US Real Estate, Property Management and Social Media Administration is an advantage
SYSTEM REQUIREMENTS
Computer Processor: at least i3 (for both primary and back-up computers)
Computer Memory/RAM: at least 8.00 GB (for both primary and back-up computers)
Computer Operating System: at least Windows 7 64-bit
Internet Speed
Primary Connection: running on a 10 Mbps wired plan (above 10mbps preferred)
Back-up Connection: running at least 10 Mbps
TRAINING SPECIALIST
TRAINING
KEY ROLE
The Training Specialist’s main task is to facilitate New Hire Training Classes and assess each trainee’s performance before certifying them to proceed to the next phase.
RESPONSIBILITIES
Manage a class of new VA's to facilitate the transfer of knowledge and nurture the Rocket Station values.
Focuses on strengthening foundation skills.
Conduct screening and assessments to evaluate the VA's performance using the standards set by the company and the VA Scorecard system.
Schedule feedback sessions for the VA's and discuss items related to their performance or counseling sessions for discipline management.
Maintain and update the VA scorecard in Google Drive and Podio.
Coordinate with all Rocket Station departments for any related VA queries
Conducts Training Needs Analysis to continuously improve the training experience provided to all VAs.
QUALIFICATIONS
At least 2 years of experience as a Trainer in a BPO company is preferred.
Experience in facilitating and managing virtual training classes is a plus.
US Real Estate and Property Management knowledge is a plus.
Possess strong organizational skills.
Has concise thought and critical comprehension.
Excellent verbal and written English communication skills.
Must be efficient with both MS Office applications and web-based office apps.
SYSTEM REQUIREMENTS
Computer Processor: at least i3 (for both primary and back-up computers)
Computer Memory/RAM: at least 8.00 GB (for both primary and back-up computers)
Computer Operating System: at least Windows 7 64-bit
Internet Speed
Primary Connection: running on a 10 Mbps wired plan (above 10mbps preferred)
Back-up Connection: running at least 10 Mbps
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ABOUT US
CAREERS
NEWSROOM
COMMUNITY
ABOUT THE COMPANY
We are leading business process outsourcing provider for innovative companies. We hire and train top talent to help our clients launch and efficient, scalable & profitable business with an ultimate focus and goal to deliver a world-class customer experience,