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VA Onboarding
The VA Onboarding Department ensures that future Rocketeers receive the best possible training and are fit ito roles that maximize their abilities. The team is the backbone of Rocket Station’s commitment to professional growth and development, creating a more successful VA-Client partnership.
VA Instructor
VA ONBOARDING
KEY ROLE
The Rocket Station certification process ensures that all VAs who go through the program are set up for success. A VA Instructor’s main task is to facilitate onboarding and assess each VAs performance before certification.
RESPONSIBILITIES
- Manage a class of new VA’s to facilitate the transfer of knowledge and nurture the Rocket Station values
- Focuses on strengthening foundation skills
- Conduct screening and assessments to evaluate the VA’s performance using the standards set by the company and the VA Scorecard system
- Certify new VA’s and prepare them for client placement
- Re-evaluate the certification plan and calibrate with the Career Specialist team to ensure the placement success of VAs
- Schedule feedback sessions for the VAs and discuss items related to their performance or counseling sessions for discipline management
- Maintain and update the VA scorecard
- Coordinate with all Rocket Station departments for any related VA queries
- Conducts Training Needs Analysis to continuously improve the training experience provided to all VAs
QUALIFICATIONS
- Must have experience as a Trainer in a BPO company for at least 2 years.
- Excellent verbal and written English communication skills.
- Must be efficient with MS Office applications and Google Docs.
- Possess strong organizational skills.
- Has concise thought and critical comprehension.
- US Real Estate knowledge is a plus.
- Experience in facilitating virtual training classes is a plus.
SYSTEM REQUIREMENTS
• Computer Processor: at least i3 (for both primary and back-up computers)
Memory/RAM: at least 4.00 GB (for both primary and back-up computers)
• Computer Operating System: at least Windows 7 64-bit
Internet Speed
• Primary Connection: running on 8 Mbps wired plan (10mbps and up preferred)
• Back-up Connection: running at least 5 Mbps
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ABOUT US
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ABOUT THE COMPANY
We are a leading business process outsourcing provider for innovative companies. We hire and train top virtual teams to help our clients launch an efficient, scalable & profitable business with an ultimate focus and goal to deliver a world-class customer experience.