CAREERS

VA Onboarding

The VA Onboarding Department ensures that future Rocketeers receive the best possible training and are fit ito roles that maximize their abilities. The team is the backbone of Rocket Station’s commitment to professional growth and development, creating a more successful VA-Client partnership.

  • CAREER SPECIALIST
  • VA INSTRUCTOR
CAREER SPECIALIST

Career Specialist

VA Onboarding

KEY ROLE

The Career Specialist’s main task is to screen the applicant’s communication skills and assess relevant work experiences to create a career path and set them up for success.

RESPONSIBILITIES

Validate and check the endorsement information of each successful applicant

System requirements

Culture Index survey submission

Assess the applicant’s communication skills

Assess the applicant’s skills and creates a career opportunity for them based on their work experience

Coordinates with the Communication Trainers for additional communication training. These endorsements should fall under these buckets:

Meets the standards for communication skills

Has relevant work experience and is just below the minimum requirements for communication

Has strong a VA-experience and does not meet the minimum requirements for communication

Calibrates with the Orientation and Certification team once the VA has completed the Rocket Station orientation and initial training

Presents and coordinates gaps in the processes to the Career Manager for analysis

Help develop strategies and solutions for process improvement

QUALIFICATIONS

Bachelor’s degree in HR, Business, Psychology, or another related field

At least 1 year of proven experience as a Recruitment Specialist, Recruiter, or similar role

With a good track record in applicant hiring & selection

Excellent analytical skills to examine resumes and find the best-suited candidates

Has the ability to coordinate tasks and works well with a team

Strong interpersonal skills

Good written and verbal communication skills

Familiarity with applicant tracking systems

Familiarity with Excel & Google Sheets

SYSTEM REQUIREMENTS

Computer Processor: at least i3 (for both primary and back-up computers)

Computer Memory/RAM: at least 8.00 GB (for both primary and back-up computers)

Computer Operating System: at least Windows 7 64-bit

Internet Speed

Primary Connection: running on a 10 Mbps wired plan (above 10mbps preferred)

Back-up Connection: running at least 10 Mbps

VA INSTRUCTOR

VA Instructor

VA Onboarding

KEY ROLE

The Rocket Station certification process ensures that all VAs who go through the program are set up for success. A VA Instructor’s main task is to facilitate onboarding and assess each VAs performance before certification.

RESPONSIBILITIES

Manage a class of new VA’s to facilitate the transfer of knowledge and nurture the Rocket Station values

Focuses on strengthening foundation skills

Conduct screening and assessments to evaluate the VA’s performance using the standards set by the company and the VA Scorecard system

Certify new VA’s and prepare them for client placement

Re-evaluate the certification plan and calibrate with the Career Specialist team to ensure the placement success of VAs

Schedule feedback sessions for the VAs and discuss items related to their performance or counseling sessions for discipline management

Maintain and update the VA scorecard

Coordinate with all Rocket Station departments for any related VA queries

Conducts Training Needs Analysis to continuously improve the training experience provided to all VAs

QUALIFICATIONS

Must have experience as a Trainer in a BPO company for at least 2 years

Excellent verbal and written English communication skills.

Must be efficient with MS Office applications and Google Docs.

Possess strong organizational skills

Has concise thought and critical comprehension.

US Real Estate knowledge is a plus.

Experience in facilitating virtual training classes is a plus.

SYSTEM REQUIREMENTS

Computer Processor: at least i3 (for both primary and back-up computers)

Computer Memory/RAM: at least 8.00 GB (for both primary and back-up computers)

Computer Operating System: at least Windows 7 64-bit

Internet Speed

Primary Connection: running on a 10 Mbps wired plan (above 10mbps preferred)

Back-up Connection: running at least 10 Mbps

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ABOUT THE COMPANY

We are leading business process outsourcing provider for innovative companies. We hire and train top talent to help our clients launch and efficient, scalable & profitable business with an ultimate focus and goal to deliver a world-class customer experience,

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THEY’RE INTERESTING, WE PROMISE

SUBSCRIBE TO KEEP UP WITH OUR STORIES!

THEY'RE INTERESTING, WE PROMISE