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Placements Coordinator
Placements
KEY ROLE
The Placements Coordinator is responsible for executing the overall design and ongoing maintenance of all service transition processes to meet the overall goals of the business.
RESPONSIBILITIES
- Be an expert in internal processes for both Client and V.A. expectations.
- Communicate appropriately through verbal and written platforms.
- Primary point of contact for V.A.-related activities.
- Understand client needs and preferences in order to sufficiently prepare Virtual Assistants.
- Assess Skills and Proficiency of Virtual Assistants to ensure positive results.
- Evaluate Communication Skills and Delivery with precision.
- Provide timely and thorough feedback to Virtual Assistants effectively.
- Ensure all possible risks that can adversely impact project timelines are highlighted in a timely fashion and mitigation plans are in place.
- Manage internal projects as necessary.
- Drive internal initiatives well and receive excellent internal client feedback.
- Develop good working relationships with internal and external stakeholders.
- Make constant improvements in the current process.
- Work with available talent by proactively engaging with people and enriching their jobs and spotting early symptoms of simmering issues.
- Guarantee accuracy and timeliness of data and information.
QUALIFICATIONS
- 3+ years experience as a Supervisor/Support Staff Member whether in a BPO or home-based set up.
- Bachelor’s degree preferred but not required.
- Familiarity with Google Suite/Microsoft Office
- Strong analytical and problem-solving skills.
- Experience in client management.
- Excellent verbal and written communication skills.
- Excellent organizational skills.
- Excellent time-management skills and should be deadline and closure-oriented.
- Preference for a fast-paced, matrixed team environment.
- Exceptional multi-tasking ability.
- Positive/pleasant attitude with ambition to learn and develop.
- Strong discipline to work independently and remotely, as necessary.
- Should have the ability to assess communication skills and provide effective feedback.
- Should have the ability to influence people.
SYSTEM REQUIREMENTS
- Computer Processor: at least i3 (for both primary and back-up computers)
- Computer Memory/RAM: at least 8.00 GB (for both primary and back-up computers)
- Computer Operating System: at least Windows 7 64-bit
Internet Speed
- Primary Connection: running on a 10 Mbps wired plan (above 10mbps preferred)
- Back-up Connection: running at least 10 Mbps
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ABOUT THE COMPANY
We are a leading business process outsourcing provider for innovative companies. We hire and train top virtual teams to help our clients launch an efficient, scalable & profitable business with an ultimate focus and goal to deliver a world-class customer experience.