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Virtual Assistant 

The Virtual Assistant is responsible for performing all tasks provided by Rocket Station Clients and ensures that s/he exceeds client expectations to sustain a successful business partnership with Rocket Station.

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  • VIRTUAL ASSISTANT
VIRTUAL ASSISTANT

Virtual Assistant 

KEY ROLE

The Virtual Assistant is responsible for performing all tasks provided by Rocket Station Clients and ensures that s/he exceeds client expectations to sustain a successful business partnership with Rocket Station.

RESPONSIBILITIES

CLIENT SUPPORT

  • Provide Real Estate Services to Rocket Station clients like Property Management, Listing Management, Transaction Coordination, Real Estate Agent Enrollment, and Property Analysis
  • Respond to client’s request via email and phone.
  • Identify and assess the client’s needs to achieve satisfaction.
  • Provide accurate information by using the right tools and handling high call volumes.
  • Recommend potential products or services to clients by analyzing their needs.
  • Go the extra mile to engage clients and exceed their expectations.
  • Provide administrative support to Rocket Station clients.
  • Perform other duties as assigned

APPOINTMENT SETTING, SALES, AND LEAD GENERATION

  • Contact all prospective clients or leads assigned to schedule appointments
  • Answer inquiries of the prospective clients
  • Update all the required documents for each transaction including the CRM tool and spreadsheet to ensure accurate activity logs on the CRM system
  • Keep an accurate record of all prospective clients to regularly update leads status
  • Follow up and qualify leads from online inquiries, marketing campaigns, and other activities
  • Record and accurate call history and customer response in detail
  • Monitor competitor’s products and services and create selling strategies when necessary
  • Maintain existing customer database while building a new one
  • Scrub and validate prospect/lead information in the client’s database.
  • Source target prospects using a variety of sales tools.
  • Reach out to prospects via telephone and email to qualify leads.
  • Initiate, build, and nurture relationships to generate fresh opportunities.
  • Deliver appropriate sales scripts/presentations.
  • Negotiate prices and close sales.
  • Effectively overcome sales objections
  • Convert outbound leads into transfers.

SOCIAL MEDIA MANAGEMENT

  •  Assist clients in developing and implementing marketing campaigns through social media platforms to improve branding and online presence.
  • Schedule social media posts using applications such as Hootsuite and TweetDeck to maintain all client’s social media accounts.
  • Interact and engage external constituents through social media channels
  • Keep track of data and analyze the performance of social media campaigns.
  • Create social media reports for weekly business reviews.

QUALIFICATIONS

  • 1 year BPO /Call center experience handling voice (no VA experience needed)
  • 1 year VA experience handling voice (If no cc experience)
  • Comfortable handling voice tasks. Must have great communication skills both verbal and non-verbal.
  • Must have great communication skills both verbal and non-verbal.
  • Must be very keen on details, hardworking, and independent who can work with minimum supervision
  • Should possess good time management and organizational skills.
  • Having a sales background is a plus but is not a requirement.
  • Amenable to work based on the client’s time zone.

SYSTEM REQUIREMENTS

• Computer Processor: at least i3 (for both primary and back-up computers) 

    Memory/RAM: at least 4.00 GB (for both primary and back-up computers)

• Computer Operating System: at least Windows 7 64-bit


Internet Speed

• Primary Connection: running on 8 Mbps wired plan (10mbps and up preferred)

• Back-up Connection: running at least 5 Mbps


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  • VA INSTRUCTOR
VA INSTRUCTOR

VA Instructor

VA Onboarding

KEY ROLE

The Rocket Station certification process ensures that all VAs who go through the program are set up for success. A VA Instructor’s main task is to facilitate onboarding and assess each VAs performance before certification.

RESPONSIBILITIES

Manage a class of new VA’s to facilitate the transfer of knowledge and nurture the Rocket Station values

Focuses on strengthening foundation skills

Conduct screening and assessments to evaluate the VA’s performance using the standards set by the company and the VA Scorecard system

Certify new VA’s and prepare them for client placement

Re-evaluate the certification plan and calibrate with the Career Specialist team to ensure the placement success of VAs

Schedule feedback sessions for the VAs and discuss items related to their performance or counseling sessions for discipline management

Maintain and update the VA scorecard

Coordinate with all Rocket Station departments for any related VA queries

Conducts Training Needs Analysis to continuously improve the training experience provided to all VAs

QUALIFICATIONS

Must have experience as a Trainer in a BPO company for at least 2 years

Excellent verbal and written English communication skills.

Must be efficient with MS Office applications and Google Docs.

Possess strong organizational skills

Has concise thought and critical comprehension.

US Real Estate knowledge is a plus.

Experience in facilitating virtual training classes is a plus.

SYSTEM REQUIREMENTS

Computer Processor: at least i3 (for both primary and back-up computers)

Computer Memory/RAM: at least 8.00 GB (for both primary and back-up computers)

Computer Operating System: at least Windows 7 64-bit

Internet Speed

Primary Connection: running on a 10 Mbps wired plan (above 10mbps preferred)

Back-up Connection: running at least 10 Mbps

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ABOUT THE COMPANY

We are a leading business process outsourcing provider for innovative companies. We hire and train top virtual teams to help our clients launch an efficient, scalable & profitable business with an ultimate focus and goal to deliver a world-class customer experience.

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