CAREERS

OPERATIONS

The highly efficient team of operations ensures that all processes are running smoothly and are completed from start to finish. They are responsible for the effective and successful management of labor, productivity, quality control and safety measures. They make sure that the current processes are aligned between the goals and functions of other departments within Rocket Station. Well-seasoned in the art of coordination and management, being part of this department involves planning, organizing, coordinating, and controlling all the resources needed to produce the company’s services.

  • VIRTUAL ASSISTANT
  • BILINGUAL VIRTUAL ASSISTANT
  • JUNIOR OPERATION MANAGER
  • SALES REPRESENTATIVE
VIRTUAL ASSISTANT

VIRTUAL ASSISTANT

OPERATIONS

KEY ROLE

The Virtual Assistant is responsible for performing all tasks provided by Rocket Station Clients and ensures that s/he exceeds client expectations to sustain a successful business partnership with Rocket Station.

RESPONSIBILITIES

May include but are not limited to

CLIENT SUPPORT

Provide Real Estate Services to Rocket Station clients like Property Management, Listing Management, Transaction Coordination, Real Estate Agent Enrollment and Property Analysis

Respond to client's request via email and phone.

Identify and Assess client’s needs to achieve satisfaction.

Provide accurate and information by using the right tools and handle high call volumes.

Recommend potential products or services to clients by analyzing their needs.

Go the extra mile to engage clients and exceed their expectations.

Provide administrative support to Rocket Station clients.

Perform other duties as assigned

APPOINTMENT SETTING, SALES AND LEAD GENERATION

Contact all prospective clients or leads assigned to schedule appointments

Answer inquiries of the prospective clients

Update all the required documents for each transaction including CRM tool and spreadsheet to ensure accuracy activity logs on CRM system

Keep an accurate record of all prospective clients to regularly update leads status

Follow up and qualify leads from online inquiries, marketing campaigns and other activities

Record and accurate call history and customer response in detail

Monitor competitor’s products and services and create a selling strategies when necessary

Maintain existing customer database while building a new one

Scrub and validate prospect/lead information in client’s database.

Source target prospects using a variety of sales tools.

Reach out to prospects via telephone and email to qualify leads.

Initiate, build, and nurture relationships to generate fresh opportunities.

Deliver appropriate sales scripts/presentations.

Negotiate prices and close sales.

Effectively overcome sales objections

Convert outbound leads into transfers.

SOCIAL MEDIA MANAGEMENT

Assist clients in developing and implementing marketing campaigns through social media platforms to improve branding and online presence.

Schedule social media posts using applications such as Hootsuite and TweetDeck to maintain all client’s social media accounts.

Interact and engage external constituents through social media channels

Keep track of data and analyze the performance of social media campaigns.