CAREERS

OPERATIONS

The highly efficient team of operations ensures that all processes are running smoothly and are completed from start to finish. They are responsible for the effective and successful management of labor, productivity, quality control and safety measures. They make sure that the current processes are aligned between the goals and functions of other departments within Rocket Station. Well-seasoned in the art of coordination and management, being part of this department involves planning, organizing, coordinating, and controlling all the resources needed to produce the company’s services.

  • OPERATIONS SECURITY COORDINATOR
  • VIRTUAL ASSISTANT
  • BILINGUAL VIRTUAL ASSISTANT
  • JUNIOR OPERATION MANAGER
  • SALES REPRESENTATIVE
OPERATIONS SECURITY COORDINATOR

OPERATIONS SECURITY COORDINATOR

OPERATIONS

KEY ROLE

The Operations Security Coordinator is responsible for becoming the peacekeeper of our security environment – wherein you will always be ahead of the curve. This position reports directly to Heads of Operations. Supports the Operations Management in the roll-out of account initiatives by establishing accountability for administrative needs. Provides administrative assistance to all associates within the account.

RESPONSIBILITIES

Seeks immediate action and resolution to administrative concerns, inquiries and issues of the account by the accurate gathering and cascading of information to and from applicable units.

Provides administrative and security analysis support for the Operations Team by coordinating with various internal departments.

Provide threat and vulnerability analysis as well as security advisory services. It’s all about keeping the team informed, as one source of information.

Performing a risk assessment analysis on current risks and identifying potential detractors that might affect Operations.

Risk reporting tailored to the relevant audience. (Educating the Executive Team and Head of Ops about the most significant risks to the business; ensuring everyone understand the risks that might affect Operations; ensuring individuals understand their own accountability for individual risks)

Conducts policy and compliance audits.

Updates Operation files and collates team reports for report generation. Files and organizes internal reports for easy access and availability.

Provides Weekly, Monthly & Quarterly Reviews which includes an Accountability Matrix of Operations Team targeting and will culminate to a consistent health check of the entire team.

Transmits important documents and information and secures confidential records for proper safekeeping.

Report compliance of each department to the Heads and share findings and resolution to address risks.

Act as a main POC in monitoring compliance on any initiatives being rolled out to the entire team.

Report completion to the Heads and follow through as needed.

Act as a back up in queue management and floor support by logging into the pertinent WFM system and checking queue and call volume.

Any other tasks as administered or assigned by the Heads of Operations.

QUALIFICATIONS

A Bachelor’s degree in Computer Science, Engineering, or related Science and Math discipline with an Information system emphasis or equivalent experience.

Ability to adapt in a complex environment, loves challenges, with the will and drive to learn new things on your own.

Security Information and Event Management (SIEM) management experience is a plus.

Deep understanding of security risks and threats as they relate to the company’s operating environments.

Has exposure in creating technical documentation for security tools and procedures.

Monitors the internal control systems to ensure that appropriate access levels are maintained.

Demonstrate high competency working under pressure and executing multiple global projects at the same time.

Strong enterprise security understanding.

Excellent attention to detail;

Ability to effectively prioritize and execute tasks in a high-pressure environment;

Experience working in a team-oriented, collaborative environment;

Advanced to Intermediate analysis and troubleshooting ability.

SYSTEM REQUIREMENTS

Computer Processor: at least i3 (for both primary and back-up computers)

Computer Memory/RAM: at least 8.00 GB (for both primary and back-up computers)

Computer Operating System: at least Windows 7 64-bit

Internet Speed

Primary Connection: running on a 10 Mbps wired plan (above 10mbps preferred)

Back-up Connection: running at least 10 Mbps

VIRTUAL ASSISTANT

VIRTUAL ASSISTANT

OPERATIONS

KEY ROLE

The Virtual Assistant is responsible for performing all tasks provided by Rocket Station Clients and ensures that s/he exceeds client expectations to sustain a successful business partnership with Rocket Station.

RESPONSIBILITIES

May include but are not limited to

CLIENT SUPPORT

Provide Real Estate Services to Rocket Station clients like Property Management, Listing Management, Transaction Coordination, Real Estate Agent Enrollment and Property Analysis

Respond to client’s request via email and phone.

Identify and Assess client’s needs to achieve satisfaction.

Provide accurate and information by using the right tools and handle high call volumes.

Recommend potential products or services to clients by analyzing their needs.

Go the extra mile to engage clients and exceed their expectations.

Provide administrative support to Rocket Station clients.

Perform other duties as assigned

APPOINTMENT SETTING, SALES AND LEAD GENERATION

Contact all prospective clients or leads assigned to schedule appointments

Answer inquiries of the prospective clients

Update all the required documents for each transaction including CRM tool and spreadsheet to ensure accuracy activity logs on CRM system

Keep an accurate record of all prospective clients to regularly update leads status

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