Technology Strategy & Governance:

• Develop and execute a comprehensive technology roadmap that aligns with business objectives, growth strategies, and security standards.
• Ensure compliance with ISO 9001, ISO 27001, and data privacy regulations through structured IT governance.
• Establish technology policies, standards, and best practices to optimize operational performance and security.
• Oversee vendor relationships, IT procurement, and technology investments to drive cost-effective innovation.

Systems and Process Compliance Oversight:

• Supervise the Head of Systems and Process Compliance, ensuring compliance with internal audits, risk management, and regulatory requirements.
• Ensure process standardization, operational documentation, and quality management systems are effectively maintained.
• Lead cross-functional collaboration with HR, Operations, and Finance to ensure efficient system integration and process compliance.
• Drive initiatives that enhance data integrity, access management, and business continuity planning.

Technology Integration & Innovation:

• Oversee the Head of Technology Integration, ensuring the seamless development and adoption of IT solutions.
• Lead IT development, cybersecurity, system research, and implementation of new digital tools that improve efficiency.
• Foster innovation in automation, AI-driven technology, and cloud infrastructure optimization.
• Ensure scalability of IT systems and operational adaptability to support company expansion.

Cybersecurity & Risk Management:

• Develop and enforce robust cybersecurity protocols to protect company and client data.
• Ensure compliance with global security frameworks and industry best practices for data protection.
• Lead incident response planning, risk mitigation strategies, and security audits.
• Collaborate with the Systems and Compliance team to strengthen data governance policies.

Cross-Functional Leadership & Collaboration:

• Act as the key liaison between executive leadership, operations, and IT teams to align technology with business goals.
• Provide strategic leadership to department heads, managers, and IT teams to ensure a cohesive tech strategy.
• Drive employee training initiatives to improve system adoption, cybersecurity awareness, and compliance practices.
• Work closely with finance and procurement to ensure cost efficiency in IT projects and software acquisitions.
• Performance Monitoring & Reporting:
• Define and track KPIs for IT operations, compliance effectiveness, and system performance.
• Present monthly reports on technology advancements, security incidents, and process enhancements to executive leadership.
• Utilize data-driven decision-making to drive continuous improvement in IT efficiency, compliance, and security.