ALL OPEN POSITIONS
SENIOR SYSTEMS SPECIALIST
Business development
KEY ROLE
A Senior Systems Specialist holds a leadership role with strategic responsibilities within the business development team. Their key duties include:
RESPONSIBILITIES
- Leads and manages Systems functions within the Business Development Team, ensuring the smooth operation of integrated platforms as expected.
- Develop and implement automation workflows, following current Sales and Operational processes to streamline system tasks.
- Management and troubleshooting of Hubspot and Chilipiper platforms to ensure proper functionality
- Generates, analyzes, and presents reports from HubSpot, providing valuable insights and recommendations to enhance sales performance.
- Develops and implements comprehensive training programs aligned with current tools being utilized in the business development team, creating training materials, manuals, and resources for onboarding.
- Collaborate with cross-functional teams to identify and document sales and systems processes, maintaining up-to-date process documentation in line with best practices.
- Continuously identify opportunities for process improvement and optimization within the team, streamlining workflows and reducing inefficiencies.
- Manage system-related projects, including planning, execution, documentation, and revision.
- Takes the overall leadership role in designing, implementing, and optimizing systems and processes.
- Responsible for decision-making, strategy development, and project management.
- Familiarity and compliance with QISMS Standards (ISO 9001 and ISO 27001) for Rocketstation.
Qualifications
- Education: Bachelor’s degree in Information Technology, Computer Science, or a related field preferred.
- Experience: Minimum of 5 years of experience in systems management, with a focus on CRM systems like HubSpot.
- Skills:
- Strong technical expertise in system maintenance and optimization.
- Experience in automation script development and process improvement.
- Excellent project management and organizational skills.
- Proficiency in CRM software (e.g., HubSpot) and system integration.
- Ability to lead and mentor junior team members.
- Characteristics:
- Analytical thinker with strong problem-solving skills.
- Detail-oriented and committed to maintaining high standards.
- Proactive and capable of leading projects to completion.
SYSTEM REQUIREMENTS
- Computer Processor: at least i3 (for both primary and backup computers)
- Computer Memory/RAM: at least 8.00 GB (for both primary and backup computers)
- Computer Operating System: at least Windows 10 64-bit
- Primary and backup Connection: running on a 10 Mbps wired plan (above 10mbps preferred)
Head of Business Development
Business development
KEY ROLE
The Head of Business Development is a pivotal role at Rocket Station, responsible for driving the company’s growth strategy and leading the business development team. This role will focus on identifying new business opportunities, building and maintaining relationships with key clients, and ensuring that our sales targets and business growth objectives are met. The ideal candidate will have a strong background in sales and business development, with a proven track record of success in driving revenue growth and leading high-performing teams.
RESPONSIBILITIES
- Strategic Planning: Develop and implement a comprehensive business development strategy aligned with Rocket Station’s overall goals and objectives.
- Client Acquisition: Identify and pursue new business opportunities, including potential partnerships, new markets, and client segments.
- Relationship Management: Build and maintain strong relationships with key clients, partners, and stakeholders to drive business growth and ensure client satisfaction.
- Team Leadership: Lead, mentor, and manage the business development team, setting clear goals and expectations to ensure peak performance.
- Sales Management: Oversee the sales pipeline, ensuring accurate forecasting, tracking, and reporting of sales activities and performance.
- Market Analysis: Conduct market research and analysis to identify trends, opportunities, and competitive threats, providing insights that inform business strategy.
- Collaboration: Work closely with the marketing, operations, and executive teams to align business development efforts with broader company initiatives.
- Reporting: Regularly report on business development activities, performance metrics, and strategic initiatives to the executive team.
- Familiarity and compliance with QISMS Standards (ISO 9001 and ISO 27001) for Rocket Station.
Qualifications
- Bachelor’s degree in Business, Marketing, or a related field is preferred.
- Minimum of 7-10 years of experience in business development, sales, or a related field, with at least 3 years in a leadership role.
- Proven track record of successfully leading business development initiatives that drive revenue growth.
- Strong understanding of market dynamics, client needs, and the competitive landscape.
- Excellent communication, negotiation, and relationship-building skills.
- Demonstrated ability to lead and inspire a team, driving both individual and team success.
- Strategic thinker with the ability to execute tactically and manage multiple priorities.
- Experience in the virtual staffing industry or a related field is a plus.
What We Offer
- Competitive salary and performance-based incentives.
- Opportunities for professional growth and career advancement.
- A dynamic, supportive, and innovative work environment.
- The chance to be a part of a company that is transforming the way businesses operate.
SYSTEM REQUIREMENTS
- Computer Processor: at least i3 (for both primary and backup computers)
- Computer Memory/RAM: at least 8.00 GB (for both primary and backup computers)
- Computer Operating System: at least Windows 10 64-bit
- Primary and backup Connection: running on a 10 Mbps wired plan (above 10mbps preferred)
Business Development Coordinator
Business development
KEY ROLE
The Business Development Coordinator Business Development Coordinators are responsible for identifying and evaluating prospective clients with the goal of building new client relationships or business opportunities. As the front-end of Sales, they can come up with strategies that will help the organization achieve growth targets; making sure we have enough potential clients in the pipeline that are interested in eventually securing the organization’s services.
A Business Development Coordinator is responsible for all lead generation within the Business Development team. They do this through a combination of inbound and outbound marketing channels. A successful Business Development Coordinator is able to qualify leads, inform potential clients about our services and book them for Discovery Calls with our team. CLIENT CARE is the ultimate focus here, creating a flawless and pain-free customer experience for potential clients wanting to learn more about what Rocket Station can do for their business.
RESPONSIBILITIES
- BOOK DISCOVERY CALLS! Lead generation
- Communicate with new leads to gather information, address inquiries, and maintain positive relationships.
- Manage and update the Customer Relationship Management (CRM) system with accurate and current information on leads.
- Coordinating events, conferences, or trade shows to generate leads and enhance organizational visibility.
- Engage in training and development opportunities to enhance skills and contribute effectively to the team.
- Demonstrate a willingness to learn, adapt to new strategies, and overall grow within the Business Development Coordinator role.
- Social Media response management, both Facebook and LinkedIn
- Discovery Call scheduling and lead’s initial calendar management
- Inbound Call reception for Sales and Rocket Station trunkline, including call back for missed calls and left voicemails in the trunkline.
- Email management
- List Development and lead skip tracing (Apollo, HubSpot & Social Media)
- Discovery Call No Show follow-up and rescheduling
- Cold Calling
- Email Campaign Management
- Drift (chatbot) management
- Consistent follow-up with potential prospects who have not yet attended a Discovery Call
Task Performance
- Outbound Engagement – this is the act of reaching out to your audience. This includes searching for potential clients, people we can do business with, or a target audience to create organic conversations.
- Social Media
- Dialer Metrics (Connects)
- Part of your task as a BDC is cold calling. We measure progress by the number of connected calls
- Emails LinkedIn
- These are the emails sent via LinkedIn/Apollo Marketing.
- Inbound Engagement – we will be providing you with tools to ensure your success in your role.
- Drift
- Inbound Calls and Emails – access to the trunkline
- Referrals
- Other Marketing
- CRM/Tools Management (VPN, Apollo, HubSpot CRM)
- Team Meetings/Participation
Inbound Lead Resources
- New Leads in FT
- These are people you’re seeing as prospective clients. They may have or have not booked a Discovery Call with us, but certainly haven’t signed up yet.
- Scheduled DCs
- The total number of Discovery Calls booked for the week.
- Discovery Call (DC) No Shows
- Total number of leads who didn’t show up on their scheduled Discovery Calls
Task Performance
- Minimum of 2 years of Sales experience / Business Development role (Experience working with US-Based clients is a plus but not mandatory)
- Candidates with 2 Years of Account Manager roles in the past (client acquisition) are the best fit for this role.
- Comfortable handling 90% voice tasks
- Has passion for sales and great negotiation closing skills
- Must have a deep understanding of Sales and Marketing principles.
- Must possess great communication skills both verbal and non-verbal
- Must have strong attention to detail and can work with minimum supervision
- Should possess good time management and organizational skills
- Must be determined, outgoing, positive, articulate and diplomatic.
- Amenable to work at night based on the client’s timezone or 4 x 10 schedule
SYSTEM REQUIREMENTS
- Computer Processor: at least i5 for primary (i3 acceptable for back-up computers)
- Computer Memory/RAM: at least 8.00 GB (for both primary and backup computers)
- Computer Operating System: at least Windows 10 64-bit
Internet Speed
- Primary Connection: running on a 25 Mbps wired plan
- Back-up Connection: running at least 5 Mbps
Jr. Business Development Analyst
Business development
KEY ROLE
The Junior Business Development Analyst provides foundational support to the overall analytical capabilities of the Business Development Team. This includes conducting routine reports, trends, and goals analysis, participating in data collection efforts, and assisting in market research initiatives. This individual works closely with Senior Data Analysts. Junior Data Analysts perform complex analytical processes and develop proficiency in data interpretation. S/he contributes to the preparation of reports and presentations and can help systematize and create process documents.
This person plays a key role in enhancing the team’s ability to derive actionable insights from data, provide suggestions for Business Development strategies, and contribute to a continuous data learning environment.
RESPONSIBILITIES
- Accountable for monitoring and analyzing the Business Development team’s performance against set goals, ideally achieved through conducting research, interpreting data, and reviewing sales reports on a weekly, monthly, quarterly, and annual basis.
- Analyze trends and provide recommendations based on trending data findings, including sales forecasting, financial reports, and marketing analysis.
- Ensure team member efficiency and success by overseeing, analyzing, and reporting internal metrics, scorecards, and department trackers through Excel, Google Sheets, and HubSpot System Analysis.
- Perform market research by consistently collecting, cleansing, and analyzing data such as revenue, sales, market information, and customer engagement metrics for the Sales Team
- Handle program computation and trackers, including creating data models to help visualize or monitor data, and Sales Forecasting.
- Administer and organize contract copies for clients and affiliates, maintain client lifecycle reports, and facilitate the distribution of proposals using Adobe Echosign Service Agreements for Clients and Affiliates AMP
- Assist in reviewing pitch decks, assessing their relevance to team output, and identifying new business opportunities while developing applicable Business Development strategies to contribute to the department’s continued growth
- Engage in daily collaboration with colleagues, including Team Seniors, Business Development Leads, Sales Coordinators, and Business Development Coordinators, as well as Internal Clusters. Duties also include reporting to higher-level staff members such as the Business Development Director, CEO, and CFO, whenever necessary.
QUALIFICATIONS
- Has a minimum recent 1 year of experience using HubSpot specifically in reports/dashboard creation
- Can analyze business data, make recommendations, and create a detailed report to be used in presentations, highlighting and understanding Pivotal trends
- Advanced proficiency in Excel/Google Sheets including dashboard construction, Excel formulas, and a basic understanding of scripts and macros is advantageous.
- Demonstrated attention to detail in previous work experiences.
- Relevant work experience in process documentation is required.
- Excellent verbal and written communication skills.
- Previous experience in Sales, IT, Data Management, Business Analytics and/or Business Intelligence, or people management is an advantage
SYSTEM REQUIREMENTS
- Computer Processor: at least i3 5th gen or i5 3rd gen (for both primary and back-up computers)
- Computer Memory/RAM: at least 8.00 GB (for both primary and back-up computers)
- Computer Operating System: at least Windows 10 64-bit
Internet Speed
- Primary Connection: running on a 10 Mbps wired plan
- Back-up Connection: running at least 3 Mbps
Jr. Business Development QA
Business development
KEY ROLE
The Junior Business Development Quality Assurance (QA) Specialist is responsible for assessing the quality of the performance of the Business Development Department’s external-facing team members who deal with lead generation and closing new client partners. S/he is responsible for monitoring inbound and outbound calls and email responses to assess team members’ demeanor, technical accuracy, sales competency, quality of conversation, and conformity to company policies and procedures. This individual will assist in developing, creating, and implementing call quality processes and procedures; as well as making recommendations for enhancements to training materials as needed. The main goal is to maintain a high and consistent level of quality across the team specifically in new client acquisition.
RESPONSIBILITIES
- Conducts regular call monitoring and provides trend data to the Business Development team, making sure team performance is always being monitored: calls, emails, texts, and CRM Accuracy.
- Uses a quality monitoring data management system/parameters to compile and track performance at team and individual levels.
- Performs audits of external team members’ email responses.
- Provide support in documenting quality assurance findings and maintaining accurate records.
- Play a crucial role in the day-to-day execution of quality assurance tasks, ensuring that quality standards are consistently met.
- Learn from Senior Specialists and actively participate in learning and development opportunities.
QUALIFICATIONS
- Must have a minimum 2 years experience as a Quality Assurance Specialist, preferably in Sales or Business Development, handling call audits and analyzing performance trends.
- Excellent verbal and written English communication skills.
- Must be proficient in MS Office applications and Google Docs.
- Skills in complex problem-solving, judgment, critical thinking, and decision-making.
- Strong attention to detail.
- Excellent data collection and analysis skills.
- Ability to work with others in a team environment, occasionally under time pressure and on several tasks simultaneously.
- Sales experience is a plus.
SYSTEM REQUIREMENTS
- Computer Processor: at least i5 for primary (i3 acceptable for back-up computers)
- Computer Memory/RAM: at least 8.00 GB (for both primary and backup computers)
- Computer Operating System: at least Windows 10 64-bit
Internet Speed
- Primary Connection: running on a 25 Mbps wired plan
- Back-up Connection: running at least 5 Mbps
Junior Systems Specialist
Business development
KEY ROLE
The Junior Systems Specialist is responsible for providing admin, system and applications support for the Sales Team specifically HubSpot maintenance and optimization including integration with other tools that the Department currently utilizes.
RESPONSIBILITIES
- Primarily involved in day-to-day operational tasks and routine maintenance.
- Focus on learning and gaining practical experience in the systems and processes.
- Assists in monitoring key metrics for Apollo and Hubspot
- Assisting in the assurance of data cleanliness
- Monitoring Data Accuracy for all aspects of the sales pipeline in relation to ScheduleOnce, Apollo, and other integrated tools by working with internal reps and teams
- Support all external and internal team members if problems/issues/glitches arise
- Be able to identify and report problems/issues/glitches to the seniors to dig into real issues for solutions
- Create or update process documents to ensure compliance with the team sales process
- Document organizational and process structure
- Assist in process improvement projects as required
- Perform maintenance tasks, oversee workflows, and troubleshoot issues promptly
- Create and maintain comprehensive system documentation, including configurations, procedures, process documentation, or user guides.
- Generate and present reports on system performance, usage, and results coming from automation.
- Regularly updates the Business Development Portal including all related documents
- Consistently update systems and ensure reports are all accurate and export-ready
Desired Technology Experience
CRMs
- Salesforce
- Hubspot
Tech Tools:
- Google Suite
- Google Site management
- Canva
- Asana
- Monday.com
- Slack
- Lucid Chart
SYSTEM REQUIREMENTS
- Computer Processor: at least i3 5th gen or i5 3rd gen (for both primary and back-up computers)
- Computer Memory/RAM: at least 8.00 GB (for both primary and backup computers)
- Computer Operating System: at least Windows 10 64-bit
Internet Speed
- Primary Connection: running on a 10 Mbps wired plan (above 10mbps preferred)
- Back-up Connection: running at least 10 Mbps
Sales Coordinator
Business development
KEY ROLE
The Sales Coordinator is responsible for providing administrative support to the Sales Team and contacting all potential Rocket Station leads/clients to schedule sales meetings/ appointments confirm receipts of communication and attend daily meetings.
RESPONSIBILITIES
- Provide administrative support to relevant parties within the client’s organization.
- Keep an accurate record of all Rocket Station prospective clients to regularly update leads status within the Customer Relationship Management software (CRM)
- Work closely with Sales Team Members in managing calendar, organizing, filing of important documents, and communicating all important and relevant information.
- Regularly review scheduled meetings, re-evaluate priorities, and update calendar invites when necessary.
- Remind Business Development Leads concerning deadlines, meetings, and commitments in a timely manner.
- Manage internal reports and metrics
- Contact all Rocket Station prospective clients or leads assigned to schedule appointments
- Contact leads to confirm pre-scheduled appointments and ensure all Sales Team Members have a high-quality, up-to-date support system to improve their productivity
- Respond to inquiries of the company’s prospective clients.
- Follow up on new business opportunities to set up meetings.
- Oversee the development of marketing literature.
- Gather, create and interpret data and reports.
- Update all the required documents for each transaction.
- Performs any other related duties as required or assigned.
QUALIFICATIONS
- Should have at least 2 years of experience in the Call Center industry or relevant administrative support experience as a Virtual Assistant/Executive Assistant
- Experience as an Virtual/Executive Assistant in a work from home set-up is an advantage
- Comfortable handling 90% voice tasks
- Must have strong attention to detail and can work with minimum supervision
- Should possess good time management and organizational skills
- Must have good communication skills both verbal and non-verbal
- Experience working in a Business Development or Sales background is also a plus but is not a requirement
- Amenable to work at night based on the client’s timezone
SYSTEM REQUIREMENTS
- Computer Processor: at least i5 for primary (i3 acceptable for back-up computers)
- Computer Memory/RAM: at least 8.00 GB (for both primary and backup computers)
- Computer Operating System: at least Windows 10 64-bit
Internet Speed
- Primary Connection: running on a 25 Mbps wired plan
- Back-up Connection: running at least 5 Mbps
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