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Creatives & Marketing
Fast paced, behind the scenes, and highly innovative, the Creatives and Marketing team is responsible for building Rocket Station’s identity and voice while cascading it effectively to the world and providing creative support to other Rocketeers. This team is filled with quick-witted, artistically gifted, and self-directed individuals with adept skills in their related field whether it be in video editing, copywriting, graphic design, web development or social media strategy.
GRAPHIC DESIGNER (US FACING)
CREATIVES & MARKETING
KEY ROLE
The Graphic Designer job description includes the entire process of defining requirements, visualizing, and creating graphics including illustrations, logos, layouts, and photos. You’ll be the one to shape the visual aspects of websites, books, magazines, product packaging, exhibitions, and more.
RESPONSIBILITIES
Conceptualizing visuals based on requirements
Creating images and layouts by hand or using design software
Testing graphics across various media
Communicating with clients or other departments about layout and design
Work with copywriters and social media content specialists to produce the final designs.
QUALIFICATIONS
Bachelor’s degree graduate, preferably in Fine Arts, Advertising Arts, Multimedia Design, or related fields
With at least 2 years of relevant experience as a Graphic Designer or Multimedia Artist
Strong and highly creative portfolio — mixed media (Photo/Graphic/Illustration/Web)
Possession of creative flair, versatility, conceptually/visually
Up to date with industry-leading softwares — Photoshop, Illustrator, InDesign, After effects. Additional design software knowledge is a plus
Can communicate clearly and effectively.
Able to understand design briefs with a high level of accuracy
Ability to work well under pressure and manage multiple deadlines
Ability to work well in a fast-paced and dynamic work environment
Photography and Video experience is a bonus
SYSTEM REQUIREMENTS
Computer Processor: at least i3 (for both primary and backup computers)
Computer Memory/RAM: at least 8.00 GB (for both primary and backup computers)
Computer Operating System: at least Windows 7 64-bit
Internet Speed
Primary Connection: running on a 10 Mbps wired plan (above 10mbps preferred)
Back-up Connection: running at least 10 Mbps
SOCIAL MEDIA LEAD
CREATIVES & MARKETING
KEY ROLE
The Social Media Lead will manage Rocket Station’s online presence by developing a strategy, producing quality content, analyzing usage data and managing projects and campaigns. This role will be mostly responsible for organic content strategy across Facebook, Instagram, TikTok, Twitter, LinkedIn and Youtube. They will also assist in the strategic plan for paid advertising content across the same platforms.
RESPONSIBILITIES
Manage and oversee organic social media content
Implement social media strategy to align with business goals
Oversee social media accounts’ design (e.g. Facebook timeline cover, profile pictures and other assets)
Suggest and implement new features to develop brand awareness, like promotions and competitions
Stay up-to-date with current technologies and trends in social media, design tools and applications
Setting key performance indicators (KPIs) for social media campaigns, such as targets for a certain number of shares or likes and measuring a campaign’s performance against the KPIs
Analyze competitor activity
Manage, motivate, and coach junior staff
Compile reports for management showing results (ROI)
Work closely with the creatives manager, communications lead & creatives lead to set social media marketing goals, implement strategies to ensure the content on social is a compliment to all other marketing channels and drive engagement across platforms
SPECIFIC KNOWLEDGE
Setting up social ad campaigns/contents on different social platforms
Social Media Management Tools (Hootsuite, FB Creator Studio,etc)
Web/Social Analytics (Google Analytics, LinkedIn Campaign Manager,etc)
Content curation and Copywriting
Content Planning Reporting/Analytics
2-3 years of work experience as a Social media Lead/Manager
QUALIFICATIONS
2-3 years of work experience as a Social media Lead/Manager
Hands on experience in content management
Exceptional business writing skills and can visualize, as well as convey a message into relevant and interesting content.
Expert level skills in using and navigating social media apps, 3rd party social media tools, and social media analytic tools
Effective research skills
SEO is a plus but not required
SYSTEM REQUIREMENTS
Computer Processor: at least i3 (for both primary and backup computers)
Computer Memory/RAM: at least 8.00 GB (for both primary and backup computers)
Computer Operating System: at least Windows 7 64-bit
Internet Speed
Primary Connection: running on a 10 Mbps wired plan (above 10mbps preferred)
Back-up Connection: running at least 10 Mbps
VIDEO EDITOR / ANIMATOR (US FACING)
CREATIVES & MARKETING
KEY ROLE
The Animator will perform a number of different tasks, with the end goal of creating visual works that can be displayed through different media sources, including film, websites, and social media. This role requires storyboarding, drawing using physical and digital tools, creating frames for animation, and pulling frames together into moving pictures. Animators must be able to work collaboratively as well as independently and often on tight deadlines.
RESPONSIBILITIES
Create custom graphic and video outputs for online and offline production and other requested video work.
Responsible for reviewing, assembling, and editing of raw contents and producing the final content according to the outline, branding, and style of the company and the client.
Input sound to enhance footage, which may include selecting music and writing voice-overs.
Ensure logical sequencing, smooth running, and correct formatting and presentation for finalized videos according to stakeholder’s specifications and requirements;
Execute all tasks assigned by the team leader or those of higher authority diligently, on schedule, and to the highest standard
Edit videos for marketing and social assets to bring the brand story to life and maintain the brand tonality and look.
Continuously brainstorm, discover, conceptualize and implement ideas for the improvement of RS video materials;
Create high-quality animations by utilizing both hand key animation and motion capture data
Collaborating with the client and production team members to understand needs, review scripts, design storyboards, and create and edit animations.
Using creativity and artistic techniques to tell a story or provide information in visual form.
Developing storyboards for the initial stages of production
QUALIFICATIONS
Must have 2-3 years of video production experience.
Possession of a strong video editing portfolio.
Skilled in using the Adobe Creative Cloud to create engaging content.
A degree in Multimedia arts and related fields is an advantage.
Expert level in motion graphics.
Has an eye for quality and thought-provoking content.
Practices excellent communication abilities.
Excellent in handling pressure and tight deadlines.
Must be creative, quick to adapt, and be good at conceptualization.
SYSTEM REQUIREMENTS
Computer Processor: at least i3 (for both primary and backup computers)
Computer Memory/RAM: at least 8.00 GB (for both primary and backup computers)
Computer Operating System: at least Windows 7 64-bit
Internet Speed
Primary Connection: running on a 10 Mbps wired plan (above 10mbps preferred)
Back-up Connection: running at least 10 Mbps
CUSTOMER SERVICE PROJECT MANAGER
CREATIVES & MARKETING
KEY ROLE
The Customer Service Project Manager is responsible for ensuring the effectiveness of their team in delivering the best possible experience to Rocket Station’s customers consistently. They are in charge of managing Customer Service Ambassadors and identifying key needs in customer transactions by diligently keeping proper documentation, and creating intelligent analysis.
RESPONSIBILITIES
Support or act as the primary point of contact between other teams and departments.
Responsible for the development of projects and managing them.
Accountability for communicating, aligning, and documenting internal plans/projects.
Coordinating, scheduling of meetings; taking notes and distributing; follow up on actions.
Ensure timeliness and quality of services provided to customers.
Assist in managing the customer service process and updating of all materials.
Improve existing processes that benefit the customer experience.
Ensure on-time, accurate project execution.
Prioritize & manage multiple projects with various team members simultaneously.
Produce timely and accurate project reports for internal reference.
Forecast project output, monitor tools, and identify opportunities.
Attention to detail and proactive in evaluating recommending, and implementing opportunities to improve internal tools and processes
Strong relationships at an administrative level.
Show leadership in managing the Customer Service Ambassador team fairly and effectively.
Effectively communicate the needs of the team to the department head.
Provide/maintain a positive team culture
QUALIFICATIONS
Bachelor’s Degree required.
At least 1 year of management experience.
Excellent, proven organizational skills, including strong attention to detail and managing multiple projects simultaneously.
Experience in handling customer service roles is an advantage.
Experience using digital workflows/project management software.
Strong listening and superior relationship-building skills
The ability to perform needs assessment analysis for team members is a plus.
High intellectual curiosity, drive, determination, self-confidence, and persuasion skills.
SYSTEM REQUIREMENTS
Computer Processor: at least i3 (for both primary and backup computers)
Computer Memory/RAM: at least 8.00 GB (for both primary and backup computers)
Computer Operating System: at least Windows 7 64-bit
Internet Speed
Primary Connection: running on a 10 Mbps wired plan (above 10mbps preferred)
Back-up Connection: running at least 10 Mbps
CUSTOMER SERVICES AMBASSADOR
CREATIVES & MARKETING
KEY ROLE
The Customer Service Ambassador is responsible for ensuring that Rocket Station’s target demographic undergoes a smooth and seamless transaction with their inquiries. They are to coordinate with the project manager to clarify the requirements and responsibilities to ensure the proper response towards prospects so that they may be able to endorse them to the right departments.
RESPONSIBILITIES
Coordinate with the project manager and the department heads to ensure the accuracy of the key information on hand.
Study key information and checklists to be able to process initial customer approaches effectively and efficiently.
Create a list of necessary questions to determine the key qualities during phone and video calls.
Process inquiries in a timely manner to give the best possible customer service to interested candidates.
Communicate with customers in a way that expresses Rocket Station’s positive work culture.
Present information in a clear and friendly manner that will reflect well on the Rocket Station brand.
Updating trackers and scoring sheets to ensure that all queries are processed correctly and on time.
Analyzing current customer service processes and helping the project manager create lasting changes that benefit the target market.
QUALIFICATIONS
Experience in customer service, front desk positions, and similar jobs is a plus.
Experience in working with airlines and the hotel industry is a great advantage.
Pleasing, outgoing, and welcoming personality
Strong communication and presentation skills.
Can conduct quick but productive interviews.
Great analytical abilities.
Ability to do tasks quickly and precisely.
A degree in Human Resource Management or Communications is a plus.
Assertive and strong decision-making skills.
Skilled in using the Google suite.
SYSTEM REQUIREMENTS
Computer Processor: at least i3 (for both primary and backup computers)
Computer Memory/RAM: at least 8.00 GB (for both primary and backup computers)
Computer Operating System: at least Windows 7 64-bit
Internet Speed
Primary Connection: running on a 10 Mbps wired plan (above 10mbps preferred)
Back-up Connection: running at least 10 Mbps
SR. VIDEO EDITOR
CREATIVES & MARKETING
KEY ROLE
The Senior Video Editor creates unique video content that represents the company competitively in the digital space. They are responsible for ensuring that all videos that come from the creative team are of high quality and follow the requirements of the project. The Senior Video Editor also creates motion graphics that fit the brand of the organization and elevate the videos in terms of storytelling and educating. They answer directly to the creatives manager and work with the creatives and marketing team in creating multimedia project concepts and proactively learn new video trends.
RESPONSIBILITIES
Responsible for editing, and producing studio-quality videos for internal and external purposes.
Collaborate with creative team members and other departments involved in creating storyboards from pre-production to post-production process.
Direct, film and pre-record live events to be released on Rocker Station social channels.
Study script, storyboards, and concepts to understand the video requirements.
Mentor and ensure the quality of work by junior video editors and create a list of revisions if necessary.
Assign work to junior video editors and plot the schedule of the projects for maximum efficiency.
Assume a leadership role in the creative process for video production.
Create videos with appropriate motion graphics and other special effects to maximize the delivery effectiveness of the format.
Trim footage segments and put together the sequence of the film to ensure logical sequencing and smooth running of video materials.
Input music, sound effects, dialogue, and text to videos when needed to produce compelling and engaging visual content.
Represent the company by editing videos to appeal to the brand image of the organization.
Develop and conceptualize video brand messaging strategies.
Manage media assets and archive all company media projects in an organized manner.
Discover and implement new editing technologies and industry’s practices to maximize the efficiency of produced materials
QUALIFICATIONS
Must have 2-3 years of video production experience.
Possession of a strong video editing portfolio.
Skilled in using the Adobe Creative Cloud to create engaging content.
A degree in Multimedia arts and related fields is an advantage.
Has experience in motion graphics.
Has an eye for quality and thought-provoking content.
Practices excellent communication abilities.
Excellent in handling pressure and tight deadlines.
Must be creative, quick to adapt, and be good at conceptualization.
Confident in taking a leadership role and must be willing to mentor junior members of the team.
SYSTEM REQUIREMENTS
Processor: Intel i7 – 10870H, RAM 12GB
GFX: GeForce RTX TM 3070 8GB
Storage: 1tb ssd + 1tb hdd
Software : All Adobe apps
Windows 10-64 bit
Internet Speed
Primary Connection: running on a 25 Mbps wired plan (above 25mbps preferred)
Back-up Connection: running at least 10 Mbps
JR. VIDEO EDITOR
CREATIVES & MARKETING
KEY ROLE
The Junior Video Editor works with the marketing team in creating informative and engaging video content. They perform the initial steps in the video editing process such as file management and organization. They are also responsible for handling simple video editing projects. The Junior Video Editor answers directly to the marketing team manager and also collaborates with the rest of the team in conceptualizing projects to communicate the brand image of the company in the digital space.
RESPONSIBILITIES
Responsible for editing, and producing high-quality videos for marketing purposes.
Collaborate with team members and other departments involved in creating storyboards from pre-production to post-production process.
Come up with creative ideas and concepts with the team.
Create videos with appropriate design, flow, and effects to maximize the delivery effectiveness of the format.
Input music, sound effects, dialogue, and text to videos when needed to produce compelling and engaging visual content.
Represent the company by editing videos to appeal to the brand image of the organization.
Manage media assets and archive all company media projects in an organized manner.
Discover and implement new editing technologies and industry’s practices to maximize the efficiency of produced materials.
QUALIFICATIONS
Professional experience in video editing is a plus.
Possession of a strong video editing portfolio is an advantage.
Skilled and knowledgeable in modern editing programs.
A degree in Multimedia arts and related fields is an advantage.
Practices excellent communication abilities.
Excellent in handling pressure and tight deadlines.
Must be creative, quick to adapt, and be good at conceptualization.
Open to learning new techniques from other members of the team.
SYSTEM REQUIREMENTS
Computer Processor: at least i3 (for both primary and backup computers)
Computer Memory/RAM: at least 8.00 GB (for both primary and backup computers)
Computer Operating System: at least Windows 7 64-bit
Internet Speed
Primary Connection: running on a 10 Mbps wired plan (above 10mbps preferred)
Back-up Connection: running at least 10 Mbps
SR. COPYWRITER
CREATIVES & MARKETING
KEY ROLE
The Senior Copywriter is responsible for creating compelling blog posts, white papers, product descriptions, social media content and web copy. You will help us expand our digital footprint and drive more value through online content. One must have a proven track record of producing pieces that have creative flair.
RESPONSIBILITIES
Write and develop a range of content in multiple formats to enhance the company’s presence and positioning in the market. This includes marketing brochures, emails, infographics, event collaterals, editorial articles and on occasion, social media posts.
Understand target audiences across different groups to translate copy and design into compelling and relevant creatives.
Use SEO best practices to generate traffic to our site.
Edit content produced by other members of the team.
Collaborate with other departments to create innovative content ideas.
Produce one weekly blog post for the company’s marketing website; while enabling thought leadership across all our content.
QUALIFICATIONS
At least 2-3 years of writing effective copy and a strong portfolio of writing experience
Bachelor’s degree in English, Journalism or a related field is a plus.
Excellent writing skills, as well as the ability to communicate and collaborate effectively.
Must possess creative flair when writing.
The ability to consistently meet tight deadlines.
Experience in writing for an audience is a plus.
Passion for leadership, creativity, innovation is a plus.
Fast learner.
Amenable to work at night.
SYSTEM REQUIREMENTS
Computer Processor: at least Core i5, or AMD Ryzen 5 (for both primary and back-up computers)
Computer Memory/RAM: at least 8.00 GB (for both primary and back-up computers)
Computer Operating System: at least Windows 10 64-bit
Internet Speed
Primary Connection: running on 10 Mbps wired plan (25 mbps and up preferred)
Back-up Connection: running at least 5 Mbps
SOCIAL MEDIA SPECIALIST
CREATIVES & MARKETING
KEY ROLE
The Social Media Specialist is responsible for developing and implementing Rocket Station’s marketing campaigns and strategy over social media platforms to promote the company.
RESPONSIBILITIES
Create high quality content, including text posts, video, and images for use on social media to promote products, services, and post in all social media platforms in a way that is consistent with the Rocket Station Style Guide
Schedule social media posts using applications such as Hootsuite and TweetDeck to maintain all Rocket Station social media accounts.
Interact and engage external constituents through social media channels
Develop new social media strategies and campaigns to increase visibility on all social media platforms.
Keep track of data and analyze the performance of social media campaigns
Create social media reports for weekly business reviews.
Collaborate with colleagues from across marketing departments to ensure branding is consistent
Meet with clients and other stakeholders (such as social media influencers) and propose potential marketing campaigns and other marketing initiatives.
QUALIFICATIONS
Degree in Marketing or any other related course
2 years of related experience.
Excellent knowledge of Facebook, Twitter, LinkedIn, Pinterest, Instagram, Google+ and other social media best practices
Understanding of SEO and web traffic metrics
Strong communication and presentation skills
Photo and video editing experience
Graphic Design knowledge is a plus
With experience in content creation and copywriting
Critical thinker and problem-solving skills
SYSTEM REQUIREMENTS
Computer Processor: at least i3 (for both primary and back-up computers)
Computer Memory/RAM: at least 8.00 GB (for both primary and back-up computers)
Computer Operating System: at least Windows 7 64-bit
Internet Speed
Primary Connection: running on a 10 Mbps wired plan (above 10mbps preferred)
Back-up Connection: running at least 10 Mbps
JR. GRAPHIC DESIGNER
CREATIVES & MARKETING
KEY ROLE
The Graphic Designer collaborates with other team members to create visual concepts that best market Rocket Station’s branding and vision to the target audience. They report directly to the marketing team manager and are responsible for utilizing design tools to produce multimedia graphics including logos, illustrations, and images that follow the organization’s brand identity.
RESPONSIBILITIES
Produce the visual design of the company’s website, advertisements, and other marketing projects.
Suggest creative design ideas that are on-brand and would help the company stand out from its competitors.
Work closely with team members, particularly the copywriters to produce compelling designs that meet project requirements and convey effective messages.
Adjusts output designs to incorporate changes and refinements recommended by the project/team manager in order to produce the best work possible.
Ensuring that all final designs are both appealing and on-brand.
QUALIFICATIONS
Possesses creativity, versatility, and the ability to conceptualize original ideas.
Proficient with the latest multimedia design tools including but not limited to Illustrator and Photoshop.
Understanding of the post-production workflow.
Confident and is able to communicate and present ideas.
Able to meet deadlines and work in a fast-paced environment.
Experience and a strong portfolio are a plus but not required.
Amenable for night shift hours and paid OT.
SYSTEM REQUIREMENTS
Computer Processor: at least i3 (for both primary and backup computers)
Computer Memory/RAM: at least 8.00 GB (for both primary and backup computers)
Computer Operating System: at least Windows 7 64-bit
Internet Speed
Primary Connection: running on a 10 Mbps wired plan (above 10mbps preferred)
Back-up Connection: running at least 10 Mbps
SR. GRAPHIC DESIGNER
CREATIVES & MARKETING
KEY ROLE
The Sr. Graphic Designer creates visual concepts to communicate ideas that inspire, inform, or captivate consumers. Their main responsibility is to visualize and create multimedia graphics including illustrations, logos, various layouts and photos that are on-brand for Rocket Station.
RESPONSIBILITIES
Shape and create the visual aspects of websites, books, blog posts, job ads, magazines, product packaging, exhibitions and more.
Advise or meet clients/teammates on graphic design and brand development.
Study design briefs, determine requirements and conceptualize visuals based on requirements Work with copywriters and the creative manager to produce final design
Create images that identify a product or convey a message.
Prepare rough design drafts and present ideas to clients or to the creative manager
Incorporate changes recommended by the clients/creative manager into the final design and to amend designs after feedback.
Use the appropriate colors and layouts for each graphic
Ensure final graphics and layouts are visually appealing and on-brand
QUALIFICATIONS
At least 2 years graphic designing and brand vision experience
Possession of creative flair, versatility, conceptual/visual ability and originality
Demonstrable graphic design skills with a strong portfolio.
Ability to interact, communicate and present ideas.
Ability to meet deadlines and work in a fast paced environment.
Strong understanding of post production workflow –
Up to date with industry leading software and technologies (In Design, Illustrator, Dreamweaver, Photoshop, Adobe Creative Cloud suite programs)
Highly proficient in all design aspects.
Knowledge in photography is also a plus
Amenable for night shift hours and paid OT
SYSTEM REQUIREMENTS
Computer Processor: at least i3 (for both primary and back-up computers)
Computer Memory/RAM: at least 8.00 GB (for both primary and back-up computers)
Computer Operating System: at least Windows 7 64-bit
Internet Speed
Primary Connection: running on a 10 Mbps wired plan (above 10mbps preferred)
Back-up Connection: running at least 10 Mbps
WEB DEVELOPER
CREATIVES & MARKETING
KEY ROLE
The Web Developer designs and implements software and web-based applications to meet technology needs of the organization.
RESPONSIBILITIES
Collaborate with other departments to determine software or any IT related requirements including upgrades.
Design and implement technology needs of Rocket Station to meet and enhance business needs.
Address software or application issues to ensure software and application efficiency.
Create a program manual to communicate company software or web-based applications guidelines and security policies to all departments.
QUALIFICATIONS
Candidates must possess at least a Bachelor’s/College Degree in Computer Science/Information Technology or equivalent.
At least 5 Year(s) of working experience as a Developer with the following technical skills:
PHP programming & amp (object-oriented PHP, PHP extensions)
WordPress
SQL and MySQL relational database design
JavaScript
Apache
HTML, CSS
Basic knowledge of Search Engine Optimization ( Google Analytics Reporting, Link building)
Strong understanding of APIs and API Interface and design
NodeJS/AngularJS/ReactJS
Strong attention to detail.
Ability to work in a fast-paced, deadline-driven environment.
Good understanding of design principles.
Excellent interpersonal, communication and organizational skills with the ability to interact effectively with employees at all levels within the organization.
SYSTEM REQUIREMENTS
Computer Processor: at least i3 (for both primary and back-up computers)
Computer Memory/RAM: at least 4.00 GB (for both primary and back-up computers)
Computer Operating System: at least Windows 7 64-bit
Internet Speed
Primary Connection: running on a 5 Mbps wired plan (10mbps and up preferred)
Back-up Connection: running at least 3 Mbps
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