May 26, 2021 – This Mental Health Awareness month, Rocket Station launched its carefully planned internal HOPELine program. The project was established to help remote workers cope with the various challenging mental and emotional experiences that they encounter throughout their workdays. The initiative for the project came from the spirit of Rocket Station’s goal of making sure that team members are healthy and happy in all facets of their lives.
HOPELine was made accessible to all Rocketeer Virtual Assistants and Support team members. Rocket Station personnel who need help are asked to fill out virtual forms in order to book an appointment with a HOPELine Wellness Coach. This process allows for the anonymity of the identity of those who wish to ask for assistance. Coaches are made available from 7:00 PM to 10:00 PM, Philippine time. The flexibility of the coaching hours allows Rocket Station remote workers to have access to world-class aid as fast and as much as possible. The program promises and delivers confidentiality of the information shared within these sessions. This carefully planned booking system was created to minimize anxiousness and hesitancy during the booking process, thereby maximizing the number of people helped.
The program also has more avenues of help should the need arise. HOPELine Wellness Coaches are allowed to direct Rocketeers to expert Wellness Counselors if the issue is deemed urgent. Tele-counseling is given to those experiencing serious mental health difficulties for further and more detailed care. Authorization to take paid time offs is also given for extreme circumstances.
Rocket Station is devoting further efforts to ensuring a healthy workplace for Rocketeers. This assistance comes during trying times of isolation due to the COVID-19 pandemic. The creation of the program is to ensure remote workers who primarily socialize through online chats and meetings are not abandoned when it comes to their mental and emotional needs. Rocket Station stands behind those who are suffering from medical conditions not always seen by the human eye. We hope to contribute to a world where there is an open conversation about the mental wellbeing of people and help is readily available.
About Rocket Station and its CARES Program: Rocket Station hires and trains top virtual teams to help our clients launch an efficient, scalable & profitable business with an ultimate focus and goal to deliver a world-class customer experience. Rocket Station CARES is the community works program that builds on the company’s mission to Enhance lives through Better Business.
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We are a leading business process outsourcing provider for innovative companies. We hire and train top virtual teams to help our clients launch an efficient, scalable & profitable business with an ultimate focus and goal to deliver a world-class customer experience.
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