— Process move-ins and ensure accuracy of charges on the ledger as stated in the lease agreements

• Process move-ins and ensure the accuracy of changes on the ledger, making sure the billing is correct, including prorated rent and applicable fees. The RT will have access to the lease and resident record in Yardi
• Process and verify move-out charges for deposit accounting, which may include assessing charges for things like carpet or blind damage, based on guidance provided by the Dallas team
• Adjust move-out dates in Yardi when sheriff lockout dates are scheduled

— Create late rent letters and work with the on-site team for timely delivery per state requirements

• Create late rent letters and provide them to the Dallas team for timely delivery. The RT will be provided with a list of recipients from a Dallas-based team member

— Assist in the eviction process and follow orderly and timely policies for local municipalities

— Charging of applicable legal fees on resident ledgers as allowable by local municipalities

• Changing eviction status

— Tracking and adjusting payment settings on Non-Sufficient Fund Payments (NSF’s)

• This is a setting in Yardi; if someone provides a payment and it is not clear, then there’s a setting that goes in and changes

— Adjusting move-out dates in Yardi as lock-out dates are scheduled with the local Sheriff and/or courts

• Changing move-out dates in Yardi

— Prepare accounting records and reports, including month-end close

• This involves ensuring that all accounting items in Yardi are accurate and up-to-date
• Update completed items

— Process and verify move-out charges for Deposit Accountings and integration with the rental collection company

— Assist with bad debt collections until they are no longer applicable

— Perform reconciliation, research, and troubleshoot discrepancies as related to the rent roll and accounts receivable

• Perform reconciliation of research and troubleshoot discrepancies related to the rent roll and accounts receivable. This involves auditing charges and credits to ensure the math is correct

— Must always be courteous and helpful to residents in all correspondence

Future Task:

• Tracking and reporting on potential Skips so that on-site members can verify the occupancy status of the unit